Terms of service

Terms of Service – 16-Twenty Four

Last updated: June 2026

Welcome to 16-TwentyFour. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

Please read them carefully before using our website.

1. General Information

16-TwentyFour sells made-to-order clothing products fulfilled through a third-party production and shipping partner.

We reserve the right to update, modify, or replace these Terms of Service at any time. Continued use of our website after changes are posted means you accept those changes.

2. Orders

By placing an order, you confirm that:

  • You are authorised to use the selected payment method

  • All information provided is accurate and complete

  • You understand products are made to order and production begins after purchase

We reserve the right to refuse or cancel orders where fraud, pricing errors, or unusual activity is suspected.

3. Product Information

We aim to display product colours, descriptions, and images as accurately as possible.

However, actual colours and appearance may vary slightly depending on:

  • Device screens

  • Lighting conditions

  • Manufacturing variations

Small differences do not automatically qualify as defects.

4. Pricing & Payments

All prices shown are displayed in the applicable currency at checkout.

Prices, promotions, and product availability may change without notice.

Payment must be completed before production and shipment begin.

5. Shipping & Delivery

Shipping times shown are estimates and are not guaranteed.

Production and delivery may be affected by:

  • Carrier delays

  • Customs processing

  • Seasonal demand

  • Events outside our control

Customers are responsible for providing accurate shipping information.

Please refer to our Shipping Policy for additional shipping details.

6. Refunds & Returns

Refunds and returns are handled according to our Refund & Returns Policy.

As products are made to order, returns are generally only considered where an item arrives damaged, defective, or incorrect.

7. Intellectual Property

All content on this website, including but not limited to:

  • Brand name

  • Logos

  • Graphics

  • Product designs

  • Photography

  • Text

belongs to 16-TwentyFour unless otherwise stated.

Content may not be copied, reproduced, sold, or used without written permission.

8. Limitation of Liability

To the extent permitted by law, 16-TwentyFour is not liable for indirect, incidental, or consequential damages arising from use of our website or products.

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer laws.

9. Privacy

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

10. Contact

If you have questions regarding these Terms of Service, please contact:

16-TwentyFour
Email: support@16twentyfour.com