Shipping Policy – 16-Twenty Four

Thank you for shopping with 16-Twenty Four.

Order Processing

Please allow 2–7 business days for production before your order is shipped.

Processing times may vary during:

• New collection launches

• Holidays

• High-demand periods

• Promotional events

Once your order has been produced and shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times after dispatch:

• United Kingdom: 3–10 business days

• Europe: 5–12 business days

• United States & Canada: 5–12 business days

• International Orders: 7–20 business days

Please note that delivery estimates are not guaranteed and may vary depending on local carriers, customs processing, weather conditions, and seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive tracking details via email (if tracking is available for your shipping method).

Please allow up to 48 hours for tracking information to update.

Address Accuracy

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

16-Twenty Four cannot guarantee replacement or refunds for orders shipped to incorrectly entered addresses.

Lost, Delayed, or Damaged Orders

If your order arrives damaged, appears lost, or experiences unusual delays, please contact us at support@16twentyfour.com with:

• Your order number

• Photos (if applicable)

• A description of the issue

We’ll work with the shipping carrier to help investigate and support a resolution.

Contact Us

For any shipping questions, please contact:

16-Twenty Four
Email: support@16twentyfour.com